PizzaExpress’ launches a new app created with industry-leading technology company Flyt and its ground-breaking platform. Since 2013, Flyt, originally known as Flypay, has been providing ‘Pay at Table’ solutions to operators across the UK hospitality industry.
The new PizzaExpress app promises to give customers back hours of their lives. A recent survey by PizzaExpress found that as a nation of time-poor brits 69 percent of consumers found waiting to pay the bill the most frustrating part of eating out.1
Now, thanks to Flyt’s best-in-class technology, customers of PizzaExpress will be able to pay their bill in less time than it takes to eat a Dough Ball. Rather than waiting for the bill, using the industry-leading pay-at-table technology will save each customer over three hours a year2, with customers now able to pay and go in under a minute.
The waiter-less experience starts from the moment a customer is seated in the restaurant. When their order is taken, they are given a table number and when ready to leave, they simply open the app, pop in their table number, view the bill, pay and leave – and all without involving the waiting staff. No asking for the bill, no getting the attention of the waiting staff to give them a four digit code. The waiter-less theme continues, with diners able to redeem their offers within the app, rather than passing across codes to be entered into the till.
The new PizzaExpress app runs on Flyt’s technology platform, with the industry leading ‘Pay at Table’ and an ‘Integrated Vouchers’ service from Eagle Eye, also being integrated. The technology positions PizzaExpress as the first restaurant brand in the UK to offer an entirely waiter-less payment solution, combined with bespoke customer rewards. It will be available across all 470+ PizzaExpress restaurants.
Discussions regarding the next chapter in the partnership are already underway with PizzaExpress keen to progress with further innovations available through Flyt, such as EPoS-integrated delivery
Flyt is on a mission to provide the hospitality industry with a universal integration platform. The platform makes it simple and hassle-free for operators to adopt and install new customer-facing technology, integrated into their existing systems. Through its APIs, the platform can power and integrate a variety of experiences such as: Pay at Table, Delivery, Bar Tabs, Order at Table, Order Ahead, Table Management, Digital Voucher Redemption, Food Ratings, and many other solutions built by best-of-breed service providers.
Timothy Love, Senior Marketing Manager at PizzaExpress commented: “We are always looking at ways we can improve our customers’ experiences and our new app will do just that. The ‘pay at table’ function by Flyt is perfect for those who would rather spend time eating our delicious pizza than sorting out the bill. By listening to our customers, we’ve understood what’s important to them and are introducing a more personalised service, including bespoke rewards. We don’t call it PizzaExpress for nothing.’
Tom Weaver, CEO, Flyt commented: “We’re delighted to welcome PizzaExpress to the Flyt platform. They join other fantastic household names taking advantage of easy to integrate digital services. The addition of PizzaExpress to the Flyt platform brings the total number of UK sites able to offer these digital services to their customers to more than 2,300. This news firmly establishes Flyt as the universal integration platform for operators looking to link digital experiences to physical environments in hospitality. We are proud to be part of the PizzaExpress journey and committed to making this new strategic partnership elevate the PizzaExpress experience to even greater heights for customers dining with such a pioneering brand.”